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AI-First Customer Service

Deliver exceptional customer service with Quell

Quell is the AI agent that resolves conversations end to end, with refunds, reships and account changes handled in your own tools. Run it on your existing helpdesk, or on Quell’s complete AI-first support platform.

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Maya Chen · Order #48213

Quell resolving

Trusted by 4,000+ support teams

Halcyon

PARCELO

ferrow

Lumen & Oak

BRIGHTBANK

Tandem.

A better support experience for customers, agents, and leaders

Quell

Hello, Paul. How can I help?

Ask a question

Faster resolutions, happier customers→

Quell answers on chat, email and voice, takes the action, and closes the conversation instantly, so customers never wait for a queue.

Escalated · Warranty claimLea K.

Summary from QuellKettle failed on day 380, 15 days past warranty. Loyal customer, 6 orders.

Suggested reply▍

InsertRewrite✦ Friendlier

Supercharge your support team→

When a person needs to step in, Quell hands over a summary and a drafted reply, then keeps helping inside the inbox.

71.4%Resolved

2.4sFirst reply

4.8CSAT

Resolution rate by week · hover a bar

Advanced reporting & automation→

See what Quell resolved, refunded and escalated, find the gaps in your policies, and fix them before next week's volume.

It’s measured: Quell resolves more conversations on its own

In our 2026 benchmark across 1.2 million real support conversations, Quell fully resolved 71% without a person stepping in, with the highest customer satisfaction of any approach tested.

Read the benchmark

See customer results

Resolution rate by approach

Quell

Rules-based bot

Help center search

Macros only

Email queue

How Quell works

Customers

Agents

Leaders

Analytics

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The science of resolving every conversation for growing support teams|

Resolution, made predictable

After studying 1.2 million support conversations, we found the pattern that separates a resolved ticket from a reopened one. Quell turns your policies into steps it follows every time, so customers get a real answer on first contact.

Every channel, one conversationChat, email, voice and SMS arrive as a single thread. Quell reads the customer's full history before it says a word.

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PERFORMANCE

Resolution rate

Quality rate

Features

Smart Actions001

Execute actions: refunds, plan changes, CRM updates

Auto-Resolve002

Deflection plus safe auto-resolution with guardrails

Agent Assist003

Suggested replies, brand tone, cited knowledge, macros

Enterprise

Role-based access

Permissions

Scope who can edit procedures, approve refunds and view customer data, per team and per brand.

Audit trail

Every action Quell takes is logged with the policy, the inputs and the person who approved it.

Compliance

SSO and SCIM, SOC 2 Type II, HIPAA-ready, with EU or US data residency.

Parcelo“Meeting customer demand has never been smoother. Quell resolves 71% of our inbox on its own, and our CSAT is the highest it's been in three years.”

Ada OkaforHead of Customer Experience

71% resolved by Quell

01 / 05 · drag to shuffle

Get the AI agent that resolves, and the support platform built around it

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